This document sets out the terms and conditions which apply when you decide to purchase any Services or nutritional Supplements from us, whether via our website or at one of our gym. By placing an order, you are deemed to have read and accepted these terms and conditions in full.
We use the following references in this document:-
“We”, “our” and “us” means CoActive Health. “Health Issues” means any health condition, injury or mobility issue which has been diagnosed or which you believe you may have, regardless of whether it is temporary or permanent.
“PT” means a qualified personal trainer who we employ or subcontract in order to deliver the Services to you.
“Services” means any one or more of the following:-
“Personal Training”, which comprises one-on-one sessions with a PT at our gym, together with any related nutritional advice which our PTs are qualified and competent to provide to you;
“Semi Private Training” which comprises four people training during the sessions at our gym with a PT;
“Strong Man Class” which comprises large group training under our ‘Strong Man Class’ with a PT and which we typically hold at different times in to our gym.
“Supplements” means nutritional supplements which we sell to you either via our website or in person, at one of our gyms.
For Personal Training and Semi Private Training clients, we may require photographs to be taken in order to track your progress during the Services. For all Services that we deliver, we may take photographs or film the session which takes place. Copyright in all such materials belongs exclusively to us. By purchasing Services, you consent to us using these images and videos in our online and paper marketing if we choose to, save that if you are unhappy with this at any point, please tell us and we will either not publish the images or videos or take reasonable steps to ensure that people cannot identify you.
The cancellation policy for Private and Semi Private Training is 24 hours and cancellations must be made via our Glofox App. Any rescheduled session must be taken within the time period that applies to the Services.
If you have an outstanding balance on your account that you fail to settle within 10 days of the due date, we reserve the right to cancel the Services, at which point the fees specified in accordance with Clause 26 will become due and payable by you.
You may also cancel the Services by providing us with written notice. But if you cancel, the fees specified at Clause 26 below will still become due and payable by you.
The fees that will become payable in the event that your Services package is cancelled early are as follows:
At CoActive Health we care about your privacy. We want you to know that we’re not in the business of selling, renting or trading personal information. This page explains our approach to privacy and how it affects you.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons. To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services.
Information that you submit via any of our contact forms is used to help us respond to your enquiry. We do not store this information on the website’s database – it is simply delivered by email to the CoActive Health team so that they can respond to your enquiry. If you become a member of CoActive Health, we may store such form submissions as part of your client records for the duration of your membership.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or contacting us via our contact form.
To help prevent the loss, misuse or alteration of your personal information. CoActive Health takes the following precautions:
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Of course you are responsible for keeping your password and user details confidential. Nobody at CoActive Health will ever ask you for your password, so please don’t trust anybody asking you for it.
As a general rule we only ask for and process information that we need in order to deliver our services to you or to provide what you have asked from us. You are however entitled to view, amend, or delete the personal information that we hold. If you need help with this, don’t hesitate to contact us.
This policy was last reviewed on 29.04.18.